Table of Contents
Flipkart delivered something damaged, fake, or wrong — and customer care keeps closing your ticket without fixing it. You have clear rights, and more than one way to act. Here’s every route, in the order to try them, in both English and Hindi.
Common Flipkart complaints
The issues that come up most:
- Delivery — late, missing, or wrong item delivered
- Product quality — defective, damaged, or counterfeit goods
- Return / refund — return refused, or refund not credited after pickup
- Service — poor or no response from customer support
- Payment — double billing, failed payment not reversed, hidden charges
- Warranty — trouble claiming warranty or repairs
- Account — access problems or unauthorised activity
- Misleading listings — the product doesn’t match its description or photos
What to do if Flipkart doesn’t resolve your complaint?
Try these in order — a consumer commission will later ask what you did first:
- Escalate within Flipkart — ask customer care to escalate to a supervisor, and keep every chat and email.
- Email the Grievance Officer — every e-commerce platform must publish one. A grievance-officer complaint carries a legal timeline: acknowledgement within 48 hours, resolution within a month.
- National Consumer Helpline (1915) — the government’s free helpline. File online at consumerhelpline.gov.in or call 1915. For small-value issues, this is often where it ends.
- Send a legal notice — an advocate-stamped notice puts formal pressure on Flipkart and often settles the matter without any filing.
- File at a Consumer Commission — if nothing works, file a formal complaint (covered below).
How to file a consumer complaint against Flipkart?
Step 1 — Gather evidence. Order ID, invoice, payment proof, photos or video of the product, and your full support conversation with dates. An unboxing video is the strongest evidence for wrong-item and counterfeit claims.
Step 2 — Complete Flipkart’s own process first. Escalate to the grievance officer and keep the record — commissions ask what the platform said.
Step 3 — Write the complaint. State what happened, what you’ve done, and what you want (refund, replacement, or compensation).
Step 4 — File it. File online on e-Jagriti (the government’s official consumer complaint portal, which replaced e-Daakhil in January 2025): register, upload your complaint and documents, and pay the filing fee. You can file yourself — a lawyer isn’t required — or have an advocate draft and file it.
Step 5 — Attend the hearings. Appear as directed and provide any further evidence. You may engage an advocate, though it’s not compulsory.
Which commission handles your case (by claim value):
| Value of goods + compensation claimed | Where to file |
|---|---|
| Up to ₹50 lakh | District Commission |
| ₹50 lakh to ₹2 crore | State Commission |
| Above ₹2 crore | National Commission |
फ्लिपकार्ट की शिकायत कहाँ और कैसे करें? (Flipkart ki complaint kaha aur kaise kare)
अगर फ्लिपकार्ट से मिला सामान खराब, नकली या गलत है — और कस्टमर केयर आपकी समस्या हल नहीं कर रहा — तो घबराइए नहीं। इन तरीकों को इसी क्रम में आज़माएँ:
- पहले फ्लिपकार्ट में शिकायत करें — ऐप में Return/Replace का विकल्प चुनें और हर बातचीत का स्क्रीनशॉट रखें।
- ग्रीवांस ऑफिसर को मेल करें — हर ई-कॉमर्स कंपनी को शिकायत अधिकारी रखना अनिवार्य है, जिसे तय समय में जवाब और समाधान देना होता है।
- नेशनल कंज़्यूमर हेल्पलाइन (1915) — यह मुफ़्त सरकारी हेल्पलाइन है (consumerhelpline.gov.in)। छोटी रकम के मामलों में अक्सर यहीं समाधान मिल जाता है।
- लीगल नोटिस भेजें — ₹299 में एडवोकेट-स्टैम्प्ड लीगल नोटिस अक्सर बिना केस के ही मामला सुलझा देता है।
- कंज़्यूमर कमीशन में केस दर्ज करें — अगर ऊपर के तरीकों से हल न हो, तो सरकारी पोर्टल e-Jagriti पर शिकायत दर्ज करें।
कहाँ दर्ज करें (रकम के अनुसार): ₹50 लाख तक — ज़िला आयोग (District Commission); ₹50 लाख से ₹2 करोड़ — राज्य आयोग; ₹2 करोड़ से ऊपर — राष्ट्रीय आयोग। फ्लिपकार्ट के ज़्यादातर मामलों में रकम कम होती है, इसलिए शिकायत आमतौर पर ज़िला आयोग में दर्ज होती है। [CONFIRM]
ज़रूरी दस्तावेज़: ऑर्डर आईडी और इनवॉइस, पेमेंट प्रूफ, सामान की फोटो/वीडियो, और फ्लिपकार्ट से हुई बातचीत के स्क्रीनशॉट।
Documents you need
- Complaint letter — your grievance and the relief you want
- Proof of purchase — order confirmation, invoice, payment receipt
- Communication records — emails, chat logs, call records with Flipkart
- ID proof — Aadhaar, PAN, or driving licence
- Evidence — photos, screenshots, or video supporting your claim
When professional help is worth it
You can do everything above yourself. An advocate helps when the complaint needs careful drafting, when you’re claiming compensation beyond a refund, or when you’d rather not spend months on it. For most Flipkart disputes, the quickest first step is a legal notice.
Frequently Asked Questions (FAQs)
How do I complain against Flipkart?
Start inside Flipkart (escalate + email the grievance officer). If that fails, call the free National Consumer Helpline (1915). To claim compensation, file at your District Consumer Commission via the e-Jagriti portal. A legal notice from an advocate is a faster route to a settlement.
Flipkart ki complaint kaha kare?
Pehle Flipkart ke grievance officer ko, phir National Consumer Helpline (1915) par. Agar phir bhi hal na ho, to e-Jagriti portal par apne zile ke District Consumer Commission mein shikayat darj karein. Chhoti rakam ke liye yahi sahi jagah hai.
Can I complain against Flipkart for free?
The National Consumer Helpline (1915) is free. Filing at a consumer commission via e-Jagriti has a small filing fee, and you don’t need a lawyer to file it yourself.
Which consumer commission handles a Flipkart complaint?
Almost always the District Commission (claims up to ₹50 lakh), filed where you live, where Flipkart operates, or where the problem arose.
What evidence do I need against Flipkart?
Order ID and invoice, payment proof, photos or video of what arrived, and your full support conversation. An unboxing video is the strongest single piece of evidence.
How long do I have to complain against Flipkart?
Generally two years from the date the problem arose.
What can I claim from Flipkart?
A refund, a replacement, and compensation for any loss the defect caused — including for mental agony in appropriate cases. What you get depends on what you can prove.
Disclaimer: This page is general information about consumer complaints in India, not legal advice. Procedures, fees and jurisdiction limits are set by law and change from time to time — confirm the current position with the relevant Consumer Commission or a qualified advocate before acting. eDrafter.in is not a law firm and acts as an intermediary between users and registered professionals.
