Consumer Complaint Online

File Consumer Complaint Online!

Drafting Notices

With a team of experienced Advocates, we provide precise legal notices tailored to customers need ensuring compliance and laws.

Delivery of Notice

Our service includes quick delivery of notices through various digital & physical mode, focussing on quick resolution.

Free Consultation

We provide free consultation of 20 minutes through our Experienced Advocates to discuss the case carefully without paying upfrontly.

Filing Case In Court

Our Advocates assist in filing the Case in Consumer Court and under e-Daakhil and focus on fast resolution.

About Consumer Complaint

If you face any issue with a service or product you’ve paid for, you want a quick resolution with the seller. If they don’t provide a satisfactory resolution, you can file consumer complaint online against the seller. “The Consumer Protection Act of 1989” provides various rights and protections to Indian consumers. By exercising these rights, a consumer can take a business or service provider to court for not delivering a satisfactory product or service or engaging in any fraudulent activity.

We recommend sending a legal notice to the seller as the initial step before filing a consumer complaint. If the seller ignores it or doesn’t take action to resolve the problem, you can proceed with the consumer complaint to seek compensation, refund, and relief under the law

Process for Consumer Complaint Service

What Actions You can Take as a Consumer?

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Consumer Complaint Categories

Damage Product

Cosmetic Issue

Automobile problem

Insurance Claim Issue

Issue Electricity Issue

Petrol Quality Problem

Issue with Ecommerce

Our Client's Experience

Car Insurance

“Ms. Aastha Malhotra was not entitled to her car’s insurance after an accidental crash, so we filed a complaint. Subsequently, more than 5 lakh rupees were reimbursed, and we also received an apology letter from a renowned insurance company, along with the attorney charges.

Food Problem

“Mr. Ashish placed an online order through one of the renowned delivery applications, and he got food poisoning after eating the food. He was subsequently admitted to the hospital, and we helped him obtain a reimbursement of 45 thousand rupees, including hospital charges and attorney fees.”

Cosmetic Product

” Mrs. Priyanka Gupta underwent a skin whitening treatment from a renowned skin care brand, but the process resulted in side effects. Her skin turned pale and developed rashes and redness, which necessitated surgery. We assisted her in obtaining a compensation of 10 lakh rupees from the brand. “

Issue With Builder

” Mrs. Kusum Sharma booked a flat in Noida with a renowned builder. However, even after the possession date, she did not receive the possession of the flat, and the builder refused to refund her money. Consequently, we filed a legal notice to builder for refund of booking amount, and as a result, she received a full refund of her booking amount. “

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Knowledgebase

Are Consumer Complaints useful?

Yes, Consumer complaints are valuable as they aid in recognizing issues with products or services, fostering improvements, and enhancing overall customer satisfaction. So if you are not satisfied with the product or service you have paid for, you can file consumer complaint.

What is the role of Consumer Forums in India?

Consumer forums are like referees for problems between buyers and sellers. They hear what both sides have to say, look at the proof, and then make fair decisions. Their job is to sort out disagreements and make sure people are treated fairly when they buy things.

What are Consumer Rights?

Consumer rights are the rights and protections given to people when they buy things or use services. These rights make sure that customers are treated fairly, products are safe, and information provided is accurate during transactions.

What type of cases can be filed in Consumer Court in India?

Consumer Courts deal with problems that buyers might face, like when something they bought is broken, services are not up to the mark, or if there’s any unfair behavior by the seller during the purchase.

Is Registeration of Consumer Complaint in Consumer Court free?

Yes, usually, it doesn’t cost much or is completely free for Consumers to file a case in the Consumer Court. District Forum, State Commission, and National Commission shall have jurisdiction to entertain complaints where the value of the goods or services paid as consideration are:

District Forum

Up to to one lakh rupees – For complainants who are under the Below Poverty Line holding Antyodaya Anna Yojana cards – Nil
Up to one lakh Rupees – For complainants other than Antyodaya Anna Yojana cardholders- Rs.100
Above one lakh and up to five lakh rupees- Rs.500
Above five lakh and up to ten lakh rupees- Rs.1000
Above five lakh and up to twenty lakh rupees- Rs.2000

State Commission

Above twenty lakh and up to fifty lakh rupees- Rs.5000
Above fifty lakh and up to one crore rupees- Rs. 10,000

National Commission

Above one crore rupees- Rs.25,000
Above five crore rupees- Rs.50,000
Above ten crore rupees- Rs. 1,00,000

What are the powers of the Consumer Complaints Council?

The Consumer Complaints Council can handle and fix Consumer complaints, making sure things are fair and right for the buyers.

Can I file a Consumer complaint online in India?

Yes, you can register consumer complaint about a product or service online in India using specific websites created for customers to raise issues and problems.

What is the time limit for a Consumer case?

In simple terms, if you have a problem with something you bought, like within two years, it’s best to submit a Consumer Court Online complaint. Waiting too long might make it hard to get help. So, it’s crucial to act and file your complaint within that two-year time frame.

Can I file a case in Consumer Court without a Lawyer?

Yes, you can go ahead and file a case in the Consumer Court without hiring a Lawyer. The system is made to be simple for regular people to use. It’s meant to be easy for you to tell your side of the story directly. But, if things get confusing or your case is tricky, you can still talk to a Lawyer for advice, which a layman can’t.

How long does Consumer Court take?

If it’s a simple problem, it might be fixed faster, but if it’s more complicated, it could take more time. There’s no set time, but they try to sort things out as quickly as they can. It’s a good plan to keep track of what’s happening with your case and work together with the Court to get it done faster.

Can I ignore a legal notice?

They will file a case against you as a result, and you will then be subject to specific legal obligations. Additionally, a reply to Legal Notice is a must for the other party otherwise the matter may be reached to court without giving it a chance of settlement. You ought to have responded to the notification sooner.

Is complaint and legal notice same?

No, the complaint is different than the notice .. in former we make the complaint to the concerned authority directly as per the relevant sections of Criminal Procedure Code but in latter the notice has to be sent to the person concerned or to whom it is directed. The legal notice has been mentioned in Civil Procedure code under initiating of the proceedings. Thence the complaints are made out for the offences which are non-compoundable and non-cognizable. For rest legal notice has to be sent for perusal of the parties. the legal notice can be sent through post, email and whatsapp but in case of complaint it is needed to be made following proper guidelines and regulations.

What is the minimum amount for a complaint in Consumer Court?

There isn’t a specific minimum amount for a complaint in the Consumer Court. You can file a complaint regardless of the monetary value involved in your grievance. The Consumer Court is there to address and resolve issues, whether they are big or small.

Can we file Consumer complaints without a bill?

Yes, you can file Consumer complaints even without a bill. While having a bill or receipt can strengthen your case by providing evidence of the transaction, it’s not always mandatory. You can still file a complaint with other supporting documents or details about the purchase.

Who Cannot file a complaint in the Consumer Protection Act?

Basically, kids under 18 or Minor and people who are not mentally well can’t file complaints under the Consumer Protection Act. But if you’re an adult and in good mental health, you can complaint if you have problems with something you bought.

What happens if you lose a Consumer Forum complaint?

If you don’t win a Consumer Forum Complaint, it means things didn’t go your way. You might not get what you were hoping for, and you have to agree with the decision. If you think it’s not fair, you can check if there’s a chance to ask a higher Court to look at it. It’s crucial to understand why you lost and maybe get advice from a Lawyer if you’re not sure what to do next.