eDrafter knows the importance of money. We value your hard-earned money and appreciate your trust in us. We provide upfront policy of payment for the Orders placed for Legal Services and/or other.
After placing an order, if the Customer wishes to cancel the order, the Customer shall send an email to firstname.lastname@example.org along with the details of the order that need to be cancelled and can ask for cancellation of the order by stating a valid reason.
Notwithstanding anything stated above, nothing in this Cancellation Policy shall be applicable to the following categories of document:-
- If the draft of the document has been shared with the Customer at their registered email address for review.
- If the Order has been shipped through Carrier partner.
- If the Cancellation is owing to the fault of the Customer.
The Request for cancellation in the aforesaid circumstances shall not be entertained.
Also, Please note that in case the Payment has been made by way of installments, with respect to Name Change Packages, GST Packages or other products, once the first installment is paid, there cannot be any cancellation request or Refund of any Installment Paid.
- We will process your request within 15 to 25 business days of receiving all the information required for processing refund like reason for refund, details for processing request, etc.
- We would be unable to process any refund request owing to changes in your situation or your state of mind. However, depending on the circumstances, we would be able to credit your account, with an amount equivalent to the Order you wish to cancel, and you can use the same to avail any of our other services.
- In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service.
- Before processing any refund, we reserve the right to make the best effort to complete the service.
- Please note that in no event shall any fees paid as Government Fees, Stamp Duty, Advocate/Notary Public Fees and/or other charges paid to third party vendors be refunded.
- Third Party Service Providers: While we take all reasonable steps, to ensure that the order is delivered in a timely manner, there might be some delay when we use the services of Third Party Service Providers. Please note that we are not responsible for the handling of the document by the said Service Providers, or in case of delay in receipt of the document, owing to the delay or deficiency of service attributable to the Service Providers.
In case of any conflict between this policy and our Terms of Service, the latter shall prevail.