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Myntra order arrived damaged, fake, or never showed up — and support keeps closing your ticket without fixing it? You have more options than a single support chat, and not all of them cost money. Here’s every route, in the order to try them.
👉 And if you’d rather skip the back-and-forth, eDrafter can send a fast legal notice or draft your full complaint — more on that below.
What issues do Myntra customers commonly face?
The issues that come up most with any online fashion retailer, Myntra included:
- Delivery — late, missing, or wrong item delivered
- Product quality — items that don’t match the listing, damaged, or counterfeit goods
- Misleading listings — photos or descriptions that don’t match what arrives
- Return / refund — return refused, or refund not credited after pickup
- Customer service — slow or unhelpful support, tickets closed without resolution
- Payment issues — double charges, failed transactions not reversed
What to do if you have an issue with a Myntra order
Try these in order — a consumer commission will later ask what you did first:
- File a formal consumer complaint if the above doesn’t work — covered below.
- Contact Myntra customer support. Explain the issue clearly and keep every chat, email, and screenshot
- Escalate if support doesn’t help. Ask for a supervisor, or raise the issue on Myntra’s social media — public visibility often speeds things up..
- Email Myntra’s grievance officer. Every e-commerce platform is required to publish one; find the current contact on Myntra’s website and email them with your evidence.
- Send a legal notice. 👉 A formal, advocate-stamped legal notice puts real pressure on Myntra and often resolves the matter without you needing to file anything further — eDrafter drafts and sends one starting at ₹299.
How to file a consumer complaint against Myntra?
You have two paths: file it yourself for free, or have it professionally drafted and filed.
Option 1 — File it yourself on e-Jagriti (free)
e-Jagriti is the government’s official online portal for consumer complaints (it replaced the earlier e-Daakhil system in January 2025).
- Register on the e-Jagriti portal.
- Enter your complaint details and upload your supporting documents.
- Pay the filing fee online (a small statutory fee, not a service charge).
- Track your case as it moves to a hearing.
You don’t legally need a lawyer to file this way — the system is built for consumers to use directly.
Which commission handles it, by claim value:
| Value of goods + compensation claimed | Where to file |
|---|---|
| Up to ₹50 lakh | District Commission |
| ₹50 lakh to ₹2 crore | State Commission |
| Above ₹2 crore | National Commission |
Option 2 — Have it professionally drafted and filed
👉 If you’d rather the complaint be framed correctly the first time — to survive scrutiny and claim compensation, not just a refund — eDrafter’s advocates draft and file it for you:
- Visit eDrafter.in and select Consumer Complaint under Services.
- Fill in a short form with your order and issue details.
- We schedule a call with an advocate, and share details by email.
- On the call, the advocate reviews your case, drafts the complaint, and takes the necessary steps to help you claim compensation.
Do I need any document to file a consumer complaint against Myntra?
Whichever route you take, have these ready:
- Complaint letter — a clear statement of the issue and the compensation you’re seeking.
- ID proof — Aadhaar, PAN, or Voter ID.
- Purchase proof — order confirmation, invoice, and payment receipt.
- Communication record — copies of chats, emails, and call records with Myntra support.
- Supporting evidence — photos or video of the product, packaging, or defect.
An unboxing video is the strongest single piece of evidence for wrong-item or counterfeit claims.
What can you claim?
A consumer complaint isn’t limited to getting your money back. Depending on your case, you can seek:
- Refund of the amount paid
- Replacement of the defective or wrong item
- Compensation for the loss or inconvenience caused
- Compensation for mental agony, in appropriate cases
- Litigation costs, if the matter goes to a hearing
What you actually receive depends on what you can prove — which is why the documentation above matters more than people expect.
👉 This is also where professional drafting tends to pay for itself: a self-filed complaint that only asks for a refund can only be awarded a refund — a properly drafted one claims the full relief you’re entitled to.
Frequently Asked Questions (FAQs)
How do I file a consumer complaint against Myntra?
Start with Myntra’s own process — customer support, then the grievance officer. If that doesn’t resolve it, you can file yourself for free on e-Jagriti, or have eDrafter’s advocates draft and file it for you. A legal notice is often the fastest way to get Myntra’s attention before any filing.
Can I complain against Myntra for free?
Yes. Filing on e-Jagriti involves only a small statutory filing fee, and you don’t need a lawyer to do it. Professional help (like eDrafter’s service) is optional and mainly buys drafting quality and time saved.
What is Myntra’s grievance officer, and how do I contact them?
Every e-commerce platform must publish a grievance officer’s contact details on its website. Email them directly with your order details and evidence — this is a required step under the E-Commerce Rules, and often resolves issues that customer support alone won’t.
Should I send a legal notice before filing a complaint?
It’s a strong middle step. A legal notice signals you’re serious and often prompts a faster resolution than continuing to escalate through support — without the time and cost of a formal filing.
Which consumer commission handles a Myntra complaint?
Almost always the District Commission, for claims up to ₹50 lakh — filed where you live, where Myntra operates, or where the issue arose.
What evidence do I need against Myntra?
Your order confirmation, invoice, payment proof, photos or video of the issue, and your full support conversation. An unboxing video is the strongest evidence for wrong-item or counterfeit claims.
How long do I have to file a complaint against Myntra?
Generally two years from the date the issue arose.
Disclaimer: This page is general information about consumer complaints in India, not legal advice. Procedures, fees, and jurisdiction limits are set by law and change from time to time — confirm the current position with the relevant Consumer Commission or a qualified advocate before acting. eDrafter.in is not a law firm and acts as an intermediary between users and registered professionals.
👉 Why file through eDrafter
eDrafter has been drafting legal documents since 2016, is ISO 27001 and ISO 9001:2015 certified, and has served 1.3M+ customers. If you’d rather not manage the paperwork yourself, our advocates handle the drafting and filing so your complaint is built correctly from the start.
