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Ola Electric brought real innovation to India’s two-wheeler market, and most buyers have a fine experience. But when something goes wrong — a battery that won’t hold charge, a software bug, a delayed delivery, or something more serious — you have clear rights and more than one way to act. Here’s every route, in the order to try them.
👉 And if you’d rather skip the back-and-forth, eDrafter can send a fast legal notice or draft your full complaint — more on that below.
Common issues Ola Electric customers face
Not every buyer has a bad experience, but recurring problems have been reported widely enough to shape how complaints should be handled:
- Battery and charging problems — the battery draining faster than promised, slow charging, or sudden battery failure.
- Software glitches — dashboard freezes, cruise control or other features stopping mid-use due to bugs.
- Service and repair delays — long waits for spare parts or repeated delays in technician visits.
- Refund and cancellation issues — bookings cancelled without a proper refund being processed.
- Delivery delays — scooters arriving weeks or months after the promised date, despite advance payment.
Also Read: who can file a consumer complaint?
🔴 Safety concerns — treat these differently
A small number of incidents involving scooters catching fire or shutting down suddenly while riding have been reported. If you’ve experienced anything like this, don’t treat it the same as a delayed delivery or a software bug. A safety incident is a stronger ground for immediate escalation — to the manufacturer, to the CCPA, and potentially for compensation beyond a standard refund, especially if it caused injury or property damage. 👉 If this applies to you, a professionally drafted legal notice or complaint that documents the safety failure clearly is worth prioritising over trying to resolve it through routine customer support alone.
What to do if you have an issue with Ola Electric?
Try these in order — a consumer commission will later ask what you did first:
- Contact Ola’s customer service through the app, website, or helpline. Keep records of every conversation, ticket, and receipt.
- Send a legal notice if the company isn’t responding properly. 👉 A formal, advocate-stamped legal notice puts real pressure on the company and often resolves the matter without needing to file anything further — eDrafter drafts and sends one starting at ₹299.
- File a case under the Consumer Protection Act if the issue remains — covered below, with both a free and a professionally-drafted route.
- Escalate to the CCPA in serious cases involving unfair trade practices — the Central Consumer Protection Authority has the power to take strict action against brands, including ordering recalls or penalties.
How to file a consumer complaint against Ola Electric?
You have two paths: file it yourself for free, or have it professionally drafted and filed.
Option 1 — File it yourself on e-Jagriti (free)
e-Jagriti is the government’s official online portal for consumer complaints (it replaced the earlier e-Daakhil system in January 2025).
- Register on the e-Jagriti portal.
- Enter your complaint details and upload your supporting documents.
- Pay the filing fee online (a small statutory fee, not a service charge).
- Track your case as it moves toward a hearing.
You don’t legally need a lawyer to file this way.
Which commission handles it, by claim value:
| Value of goods + compensation claimed | Where to file |
|---|---|
| Up to ₹50 lakh | District Commission |
| ₹50 lakh to ₹2 crore | State Commission |
| Above ₹2 crore | National Commission |
For serious/safety complaints: you can also file directly with the Central Consumer Protection Authority (CCPA), which investigates unfair trade practices and has enforcement powers beyond what an individual commission case provides.
Option 2 — Have it professionally drafted and filed
👉 If you’d rather the complaint be framed correctly the first time — especially important for safety-related complaints where documentation quality matters — eDrafter’s advocates draft and file it for you:
- Visit eDrafter.in and select Consumer Complaint in the Legal Service section.
- Fill in a short form with your basic details.
- We schedule a call with an advocate and share the details by email.
- On the call, the advocate reviews your case and takes the necessary steps to secure your consumer rights.
Also Read: Legal Notice for Consumer Complaint
Documents you need
Whichever route you take, have these ready:
- Purchase invoice or receipt
- Payment proof
- Warranty card and service records
- Copies of email or chat conversations with Ola support
- Delivery challans or booking confirmation
- Photographs or videos of the defect or issue — critical for safety-related complaints
What can you claim?
Depending on your case, you can seek:
- Refund of the amount paid
- Replacement of the defective scooter or part
- Repair at no cost, where covered
- Compensation for loss, inconvenience, or — in safety cases — injury or damage caused
- Compensation for mental agony, in appropriate cases
👉 This is also where professional drafting matters most: a complaint that only asks for a refund can only be awarded a refund. A properly drafted one — particularly for a safety incident — claims the full relief you’re entitled to.
Frequently Asked Questions (FAQs)
How do I file a consumer complaint against Ola Electric?
Start with Ola’s customer service, then send a legal notice if they don’t respond properly. If the issue remains, you can file yourself for free on e-Jagriti, escalate to the CCPA for serious matters, or have eDrafter’s advocates draft and file a complaint for you.
What should I do if my Ola Electric scooter caught fire or shut down suddenly?
Treat this as a safety incident, not a routine complaint. Document everything with photos and video, seek medical attention if needed, and escalate immediately — to Ola directly, to the CCPA, and consider a professionally drafted legal notice or complaint given the seriousness of the issue.
Can I complain against Ola Electric for free?
Yes. Filing on e-Jagriti involves only a small statutory filing fee, and you can also file directly with the CCPA for unfair trade practice concerns. Professional help (like eDrafter’s service) is optional and mainly buys drafting quality and time saved.
What is the CCPA and when should I approach it?
The Central Consumer Protection Authority investigates unfair trade practices and misleading claims, and has the power to order recalls, refunds, and penalties. It’s particularly relevant for serious or widespread issues, like safety defects, rather than a single delayed delivery.
Which consumer commission handles an Ola Electric complaint?
Depends on your claim value: District Commission up to ₹50 lakh, State Commission up to ₹2 crore, National Commission above that.
What evidence do I need against Ola Electric?
Your purchase invoice, payment proof, warranty card, service records, communication with Ola support, and photos or video of the issue — especially important for battery, software, or safety-related complaints.
Disclaimer: This page is general information about consumer complaints in India, not legal advice. Procedures, fees, and jurisdiction limits are set by law and change from time to time — confirm the current position with the relevant Consumer Commission, the CCPA, or a qualified advocate before acting. For any safety-related incident, seek immediate medical or emergency assistance first if needed. eDrafter.in is not a law firm and acts as an intermediary between users and registered professionals.
Why file through eDrafter?
eDrafter has been drafting legal documents since 2016, is ISO 27001 and ISO 9001:2015 certified, and has served 1.3M+ customers. If you’d rather not manage the paperwork yourself — particularly for a safety-related complaint where getting the documentation right matters — our advocates handle the drafting and filing so your complaint is built correctly from the start.
