Consumer Complaint Against Amazon for Defective Goods

Online shopping is easy, but sometimes it brings unwanted surprises like receiving a broken phone, a damaged laptop, or a product completely different from what you ordered. If this happens, you have every right to act. Indian law protects consumers from such unfair experiences.

If you’ve received a defective product from Amazon, you can take legal action by filing a consumer complaint against Amazon for defective goods. Let’s understand your rights, the process, and how eDrafter can help you file a complaint smoothly.

Can a consumer complaint be filed for defective goods?

Yes, you can. Under the Consumer Protection Act, 2019, every consumer has the right to seek redressal if the goods purchased are defective, damaged, or not as described. This includes products bought online.

Amazon, being an e-commerce platform, falls under the category of a “service provider,” and the seller listed on it qualifies as a “trader.” You can file a consumer complaint against Amazon or against the seller (or both) if the product you received is faulty or misleading.

What type of defects can be filed for consumer complaints?

You can file a consumer complaint for any kind of defective goods that cause loss, damage, or inconvenience. Some common cases include:

• Product not working or not matching the description.
• Missing parts or visible damage on arrival.
• Duplicate or counterfeit product sent instead of the original.
• Expired or unsafe items like food, cosmetics, or medicines.
• Wrong item delivered, and refund or replacement not provided.

Basically, any defect that reduces the product’s quality, performance, or safety can be a valid reason to file a complaint.

What to do if an Amazon product is defective?

Here’s what you should do first if your Amazon order arrives defective or damaged:

1. Check Amazon’s return policy- Most items are eligible for return or replacement within 7–10 days.
2. Request a return or refund through the app- Go to Your Orders → Return or Replace Items.
3. Keep all evidence- Take photos or videos showing the defect, packaging, and delivery details.
4. Contact Amazon customer care- You can chat or call their support for quick assistance.

If Amazon refuses a refund, delays the process, or fails to resolve the issue, you can move to the next step, filing a consumer complaint against Amazon for defective goods.

Can I send a legal notice to Amazon before filing a consumer complaint?

Yes. Sending a legal notice to Amazon is a smart and often necessary step before filing a formal complaint.

The notice informs Amazon about your grievance and gives them a chance to fix the issue refund, replace, or compensate. Many cases are resolved at this stage itself.

A legal notice should include:

• Your full details (name, address, order ID).
• Details of the product and the defect.
• Copies of invoices, screenshots, or communication with Amazon.
• A clear demand (refund, replacement, or compensation) within a fixed time frame.

If Amazon doesn’t respond within the time mentioned in the notice, you can proceed to file your complaint with the Consumer Commission.

Do I need any documents or evidence for filing a consumer complaint against Amazon?

Yes. Having proper documents makes your case stronger. Here’s what you should have ready:

• Invoice or bill of the product.
• Order confirmation email or screenshot.
• Photos or videos showing the defect.
• Any chat or email exchange with Amazon or the seller.
• Copy of the legal notice (if sent).

These documents help the consumer forum verify your claim and decide fairly.

How to file a consumer complaint against Amazon for defective goods?

You can file your consumer complaint against Amazon either online or offline. Here’s how:

Offline Method

• Draft a written complaint explaining the defect and attach all supporting documents.
• Submit it to the District, State, or National Consumer Disputes Redressal Commission, depending on the amount of the claim.

Online Method (Simpler)

• Visit the official government portal: E-Daakhil
• Register yourself as a consumer.
• Upload your complaint, supporting documents, and affidavit.
• Pay the required filing fee online.

After submission, your case will be processed, and both parties will be called for a hearing.

What are my consumer rights if an item is defective?

The Consumer Protection Act, 2019, grants several rights to every buyer, including:

• Right to replacement- If the product is faulty, you can demand a new one.
• Right to refund- You can get your money back for defective or wrong items.
• Right to compensation- If the defect caused loss or damage, you could claim financial compensation.
• Right to information- The seller must disclose all product details honestly.
• Right to redressal- You can approach the consumer forum if your complaint is ignored.

Why eDrafter for filing consumer complaints?

Filing a consumer complaint against Amazon might sound complex, but eDrafter makes it quick and stress-free. Our team of experts and advocates handle everything from drafting to submission.

Here’s how our process works:

• Visit our website- Go to edrafter.in.
• Select the service- Choose Services → Legal Services → Notice.
• Register your details- Fill in the order details, complaint reason, and contact information.
• Connect with an advocate- Our team connects you with a lawyer experienced in consumer law.
• Drafting and review- The advocate drafts your legal notice or complaint. You review it and request edits if needed.
• Finalization and filing- Once approved, the notice or complaint is finalized and sent to Amazon through proper channels.

With eDrafter, you don’t have to worry about format, language, or legal steps we handle everything efficiently and professionally.

Conclusion

If you’ve received a defective product from Amazon, don’t ignore it or settle for poor service. You have full legal rights to seek refund, replacement, or compensation. Start by raising a complaint on Amazon, and if they fail to act, send a legal notice and file a consumer complaint against Amazon for defective goods.

With eDrafter, the entire process becomes simpler from connecting with an advocate to getting your complaint filed correctly. Protect your rights and make sure your hard-earned money gets the value it deserves.