If your return request is approved but pickup is not arranged or repeatedly delayed, preserve proof like return approval, pickup status, support chats/emails, and complaint numbers. Raise a written complaint with the platform. If still unresolved, you may send a legal notice for deficiency in service and unfair trade practice.

Yes. If the company fails to arrange pickup within a reasonable time, you can demand refund without insisting on pickup. Repeated delays may be treated as deficiency in service under consumer law.

Most platforms promise pickup within 3 to 7 working days. Repeated delays without a valid reason may amount to unfair trade practice and may make the company liable for compensation.

Proof that helps includes return approval screenshot, pickup status page, customer support chats/emails, complaint/ticket numbers, cancellation messages, and reschedule history.

If pickup is scheduled but the courier does not visit, document it through screenshots and complaints. Multiple failed pickup attempts strengthen your claim for refund and compensation.

Yes. Consumer courts may award compensation for mental harassment, inconvenience, and financial loss caused due to unreasonable pickup delay.

A legal notice is not always mandatory, but it is strongly recommended. It creates a formal record, gives the opposite party a final chance to resolve the matter, and often leads to faster settlement.

Typically, the notice is sent to the seller and the platform. If courier/logistics are responsible for repeated failed pickups, they may also be included depending on the facts.

Repeated false pickup promises and misleading timelines may amount to unfair trade practice. In such cases, sending a legal notice demanding immediate pickup/refund and compensation is strongly recommended.

Commonly, 7 to 15 days are provided as a reasonable deadline. The exact timeline depends on your case facts and past communications.

Zapp works simply — you fill a form to draft your legal notice using our live editor. Our senior advocate reviews it, makes corrections if required, and approves it for dispatch on official advocate letterhead.

Yes. Every notice drafted on Zapp is dispatched only after advocate review and approval. The legal notice is not considered valid for dispatch without approval.

If our advocate finds the notice invalid due to missing proof or incorrect details and rejects it, you will receive a full refund as per our policy.

You can draft your legal notice 24×7. Advocate review and dispatch is available from 9:00 am to 6:00 pm (Mon–Fri).

Most notices can be drafted in about 10 minutes using the live editor. Dispatch time depends on advocate review and approval.

Yes. Once approved and dispatched, you receive a copy/record of your legal notice as per the delivery mode selected on Zapp.

If you receive a reply, you may negotiate settlement, send a rejoinder notice, or proceed with legal action. Zapp also offers litigation support if required.

If there is no resolution after the legal notice, you may proceed to file a consumer complaint/case as applicable. Zapp can assist further depending on the service you choose.