If your online order is not delivered, first preserve evidence such as the Order ID, invoice, payment proof, tracking page screenshots and your complaint/ticket chats. Raise a written complaint with the seller/platform requesting delivery within a fixed timeline or a full refund. If they still fail to resolve it, you can send a legal notice for deficiency in service and unfair trade practice and then file a consumer complaint before the appropriate Consumer Commission under the Consumer Protection Act, 2019.

It is not mandatory in every case, but it is strongly recommended. A legal notice creates a formal record of your demand and gives the opposite party a final opportunity to resolve the matter. It also strengthens your claim for compensation and costs if they fail to comply.

Immediately raise a complaint in writing and ask for Proof of Delivery (POD), delivery OTP details (if applicable), and courier delivery records. Preserve screenshots of the delivery status and all communications. If not resolved, you may send a legal notice demanding refund/delivery and compensation, and proceed before the Consumer Forum.

Yes. In suitable cases, you may claim compensation for deficiency in service, mental harassment, inconvenience, and any financial loss. The amount depends on your facts (urgency, conduct, repeated follow-ups, and value of goods).

Order confirmation (Order ID), invoice, payment receipt/statement, tracking screenshots, courier details, complaint/ticket number, chats/emails, and call logs. Any assurance message about delivery/refund is also helpful.

Act promptly. If the promised delivery timeline is over and the seller/platform is not resolving it despite complaints, you may send a legal notice without unnecessary delay. Prompt action supports your claim of harassment/urgency.

Depending on who undertook the delivery obligation, you may proceed against the seller/platform and/or the courier/logistics partner. The correct parties can be included based on invoice terms, tracking records, and responsibility for delivery.

Zapp works simply! Fill the form to draft your legal notice using our live editor. After that our senior advocate will review your notice, make corrections if required and Seal & Stamp it for dispatch. The legal notice is sent on an official advocate letterhead after approval.

If our advocate finds the drafted notice invalid or unsupported due to missing proof/incorrect details and rejects it, you will get a full refund as per our policy.

You can draft your legal notice 24*7. Advocate review and dispatch is available from 9:00 am to 6:00 pm (Mon–Fri).

If you receive a reply, you may send a response/rejoinder notice or proceed with legal proceedings. We also offer litigation services that you can opt for if required.