You should immediately collect proof (invoice/order ID, delivery status screenshot, photos, and ideally an unboxing video), raise a complaint with the seller/platform, and request replacement/refund. If the issue is not resolved within a reasonable time, you can send a legal notice alleging deficiency in service and unfair trade practice, and then proceed to file a consumer complaint under the Consumer Protection Act, 2019.

It is not compulsory, but it is highly helpful. An unboxing video strengthens your case by showing the condition of the package and the product at the time of opening—especially for missing items or damage disputes.

Yes. In consumer disputes, you can seek compensation for mental harassment, inconvenience, and litigation costs, along with refund or replacement. The amount depends on facts, evidence, and the forum’s discretion.

A legal notice is not always mandatory, but it is strongly recommended. It creates a formal written record, gives the opposite party a final chance to resolve the matter, and often leads to quicker settlement without going to the consumer forum.

It depends on your case. If the seller is responsible (wrong/defective item from seller), notice may be sent to the seller and/or platform. For delivery-related disputes, courier/logistics may also be involved. Zapp drafts the notice based on the selected facts, and the advocate can guide the correct opposite parties during review.

You should immediately report it to the platform, request proof of delivery (POD), and document all communication. If not resolved, you can issue a legal notice demanding refund/replacement and then file a consumer complaint for deficiency in service.

Commonly, 7 to 15 days are provided as a reasonable deadline. The exact timeline depends on the facts, product category, and past communications.

Zapp works simply! - just fill a form to draft your legal notice using our live editor. After that our senior advocate will review your notice, make corrections if required and Seal & Stamped to send it to to other party. Please note that the legal notice shall be sent on an official letterhead of the advocate.

If our advocate find your drafted notice invalid and it gets rejected, you will get your full amount refunded.

The advocate review and dispatch is available from 9:00 am to 6:00 pm (Mon-Fri). However, you can draft your legal notice 24*7.

You can send another legal notice by drafting another one or you can go for legal proceedings through court. We also offer litigation service that you can opt for.

If you don't get your resolution b sending zapp legal notice, You can send another legal notice to other party or you can go for legal proceedings through court. We also offer litigation service that you can opt for.